GetHuman:GetHuman-lolitafr: ¿puede decirles a nuestros otros AT&T clientes cuándo tuvo lugar su caso?
GetHuman-lolitafr:Sure. Era evening, el noviembre 28º.
GetHuman:¿Te comunicaste con AT&T y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente AT&T describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-lolitafr una lista de AT&T problemas comunes)
GetHuman-lolitafr:"Warranty claim" fue la razón por la que estaba intentando to call.
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes AT&T de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-lolitafr:Hello my name is Lolita Sheffield franks and I moved my UVERSE service from **** Stamas lane in F...
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/28/17?
GetHuman-lolitafr:Hello my name is Lolita Sheffield franks and I moved my UVERSE service from **** Stamas lane in Fair Oaks to **** Aero CRT on Friday the **th it was and has been a very long drawn out situation,the tech came on time infac was here from ** to *:** Friday,hooked everything up DID HIS JOB,However I am and was *receiver short he the tech called all around to see if they could find one,NO LUCK,WAS TOLD I NEEDED TO DO A CSI FOR A RECEIVER AND WAP, (FRIDAY) After the tech called Att and tolkd them the situation,I was told he would call me back in an hour,call never came,so I called the **** number at *:** this morning and the woman I spoke with said my services are ordered to be on on the **rd I'm like what?I'm only calling to do a status check on the csi since I never got the call back Friday to confirm,I need a VIP**** WIRELESS RECEIVER AND VEN *** WAP,THIS PERSON TOLD ME MY SERVICES ARE NOT DUE TO BE ON UNTIL THE **RD I REINTERED THAT MY SERVICE IS*WAS INFACT ON FRIDAY THE ***TH I NEED A RECEIVER SO SHE TELLS ME A TECH WILL BE OUT BETWEEN *&* TODAY SO I WAITED I CALL BOUT *:** AND WAS TOLD THE SAMETHING THE **RD SO I DECIEDED TO MAKE A COMPLAINT TO A SDUPERVISOR AND SHE SAYS SHE WILL CALL ME BACK TOMARROW WITH INFO ON A TECH*CSI*OR IF I CAN GO PICK IT UP FROM AN ATT STORE,I AGREEDED AND THOUGHT I WAS FINISHED WITH THIS FOR NOW,THEN THE TV'S AND INTERNET GOES OUT SO I CALL BACK AT *:** AND SOME OTHER PERSON FEMALE TELLS ME MY ACCOUNT HAS BEEN CANCELLED!!!!!!IM LIKE WHAT AND WHY???SHE SAYS SHE DOES NOT KNOW AND TELLS ME I HAVE TO DO A WHOLE NEW ACCOUNT AND REGIVE ALL OF MY INFO,THEN HUNG UP THE PHONE MY (TECH'S) NAME IS JACOB*HIS SUPERVISOR IS SANJES...THE LAST PERSON I SPOKE WITH BEFORE MY INTERNET AND TV WAS CANCELLED IS A WOMAN BY THE NAME OF EISHANIE,SUPPOSE TO CALL ME TOMARROW AT ** :** TO LIKE I SAID BEFORE TO LET ME KNOW IF I CAN GET A RECEIVER FROM INSTORE,OR TIME FOR RECEIVER TO GET HERE FOR MY CSI,OR HAVE A TECH COME OUT AND INSTALL,I AM VERY FRUSTRATED IRRITATED, AND AGITATED BEHIND THE WHOLE THING,CAN SOME ONE PLEASE HELP ME???ALL I WANTED WAS A NOTHER RECEIVER I MOVED MY SERVICE INTIME I PAY MY BILL ONLY TIME ,I HAD SERVICE UNTIL TODAY MONDAY THE **TH I CAN BE REACHED AT *** *** **** THE ACCOUNT NUMBER ********* MY PASS WORD IS **** HAS BEEN SINC SEPT ****,I MOVED AND ALL **** BROKE LOOSE IT SEEMS,THE LAST LADY I SDPOKE WITH BEFORE SHE HUNG UP THE PHONE ON ME SAID MY SERVICE IS STILL AT STAMAS LANE,PLEASE RECTIFY AND COMPENSATE ME FOR ALLLLL OF THE INCOVIENCES, SINCERELY LOLITA SHEFFIELD FRANKS *** *** ****
GetHuman:Cuantifiquemos su experiencia contactando a AT&T. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema AT&T?
GetHuman-lolitafr:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-lolitafr:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de AT&T para abordar su problema de manera rápida y efectiva?
GetHuman-lolitafr:Para eso diría four de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros AT&T clientes?
GetHuman-lolitafr:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para AT&T para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-lolitafr tomadas de su AT&T problema de servicio al cliente que ocurrió en noviembre 28º, 2017.