ABCMouse: Subscription had automatically renewed * days e...
Una ABCMouse reseña del cliente por el usuario de GetHuman GetHuman-352301 de noviembre 27º, 2017
Background on GetHuman-352301's case
GetHuman: GetHuman-352301 - can you tell our other ABCMouse customers when your case took place?
GetHuman-352301: Sure. It was afternoon, on noviembre 19º.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-352301 a list of common ABCMouse problems)
GetHuman-352301: "Refund a Charge" was why I was trying to call.
GetHuman-352301's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-352301: Subscription had automatically renewed * days earlier on an expired credit card. Requested refund b*c child is now *th grade and we haven't used site in yr or more. Service rep seemed like she wasn't going to allow refund citing terms & conditions (which are harsh and completely consumer-unfriendly). However she did process it and said they wouldn't make that exception for me again (fine!). I'm pleased about refund,but hour-long wait for service and condescending attitude were terrible.
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
GetHuman-352301: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-352301: I'd give them a four out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
GetHuman-352301: For that I would say five out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
GetHuman-352301: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para ABCMouse para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-352301 taken from his ABCMouse customer service problem that occurred on noviembre 19º, 2017.