T-Mobile: Unhappy Customer of Five Years!!!
Una T-Mobile reseña del cliente por el usuario de GetHuman GetHuman-arrie de diciembre 3º, 2017
Antecedentes del caso de GetHuman-arrie
GetHuman:GetHuman-arrie: ¿puede decirles a nuestros otros T-Mobile clientes cuándo tuvo lugar su caso?
GetHuman-arrie:Yeah. Era middle of the night, el diciembre 2º.
GetHuman:¿Te comunicaste con T-Mobile y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente T-Mobile describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-arrie una lista de T-Mobile problemas comunes)
GetHuman-arrie:"Returns" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-arrie del servicio al cliente T-Mobile
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes T-Mobile de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-arrie:Unhappy Customer of Five Years!!!
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 12/02/17?
GetHuman-arrie:The customer service reps are not trained properly. Recently my Note * went black on me and I was furious! I called the customer service line immediately. I was first directed to go to a store and have a tech examine the phone. I drive out of my way to the location I was advised to go to only to find out that they haven't had a tech team in their stores for years. I call back and is directed to grab a loaner from the store while I send my phone back. I inform that my phone should still be covered under my one year warranty. The rep agrees and tells me that they will try to repair the phone. If they cannot they will exchange out my phone. The rep sends me a shipping label and advises me to go to the store for a loaner phone, and to follow up with Samsung within seven business days. I head back to the store to find out that they don't carry loaner phones either. Seven business days pass and I follow up with Samsung. I was informed they did not have any order number. They weren't even informed of my exchange or repair. Samsung then three ways our conversation. We get transferred back and forth over five times for about thirty minutes. Finally we reach someone that can help us only to find that they did not send it to Samsung. It was sent to one of their warehouses. I was informed by the rep that it was received and to wait the appropriate time. I call back that Monday to check the status of my order and was informed that my replacement will arrive on Friday. Tuesday I get a knock on my door from UPS with my phone. I*m really excited. I ope the package only to find that T-mobile did not fix my product or exchange it out like they had stated. Instead they send me a letter stating that it does not meet the return policy, and if I send my phone back multiple times they are liable to keep it without credit. At this point i'm livid! I call T-mobile immediately only to get the run around. One rep was going to have me send my phone back but when I read that statement to him he said Oh! Let me put you on hold for a minute. Got back on the line and all he could do was apologize. he transferred me to another department only to hang up. This happened a few times that day. I called back a few times last week. I even asked to speak to a supervisor before. One rep transferred me to Samsung. They gave me a price to fix the phone, when T-mobile said they were going to fix it or exchange it out! I hate that I was lied too. Now I am left with a phone that I could have paid to get fixed three weeks ago. You guys **** at customer service. One person offered me $** off my bill like that was going to help me. I need my phone fixed since it malfunctioned. Not a $** credit! I swear I will be leaving this company!
GetHuman:Cuantifiquemos su experiencia contactando a T-Mobile. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema T-Mobile?
GetHuman-arrie:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-arrie:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de T-Mobile para abordar su problema de manera rápida y efectiva?
GetHuman-arrie:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros T-Mobile clientes?
GetHuman-arrie:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para T-Mobile para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-arrie tomadas de su T-Mobile problema de servicio al cliente que ocurrió en diciembre 2º, 2017.