Virgin Mobile: Terrible customer service. Rarely understand my...
Una Virgin Mobile reseña del cliente por el usuario de GetHuman GetHuman-danielr3 de noviembre 29º, 2017
Background on GetHuman-danielr3's case
GetHuman: GetHuman-danielr3 - can you tell our other Virgin Mobile customers when your case took place?
GetHuman-danielr3: Yup. It was late at night, on noviembre 20º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-danielr3 a list of common Virgin Mobile problems)
GetHuman-danielr3: "Lost or Broken Phone" was why I was trying to call.
GetHuman-danielr3's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-danielr3: Terrible customer service. Rarely understand my questions (I speak clear English too) and unfortunately never have any information about their stock or iPhones availability.
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
GetHuman-danielr3: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-danielr3: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
GetHuman-danielr3: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
GetHuman-danielr3: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Virgin Mobile para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-danielr3 taken from his Virgin Mobile customer service problem that occurred on noviembre 20º, 2017.