Verizon Wireless: Poor customer service
Una Verizon Wireless reseña del cliente por el usuario de GetHuman GetHuman-bosco69 de diciembre 1º, 2017
Background on GetHuman-bosco69's case
GetHuman: GetHuman-bosco69 - can you tell our other Verizon Wireless customers when your case took place?
GetHuman-bosco69: Yeah. It was morning, on noviembre 27º.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bosco69 a list of common Verizon Wireless problems)
GetHuman-bosco69: "Lost or Broken Phone" was why I was trying to call.
GetHuman-bosco69's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bosco69: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-bosco69: No way to call them, texting isn't working, and cannot chat
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
GetHuman-bosco69: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bosco69: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
GetHuman-bosco69: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
GetHuman-bosco69: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Verizon Wireless para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bosco69 taken from his Verizon Wireless customer service problem that occurred on noviembre 27º, 2017.