US Airways: Held Hostage In Sacramento!
Una US Airways reseña del cliente por el usuario de GetHuman GetHuman-texedna de noviembre 29º, 2017
Antecedentes del caso de GetHuman-texedna
GetHuman:GetHuman-texedna: ¿puede decirles a nuestros otros US Airways clientes cuándo tuvo lugar su caso?
GetHuman-texedna:Yes I can. Era middle of the night, el noviembre 28º.
GetHuman:¿Te comunicaste con US Airways y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente US Airways describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-texedna una lista de US Airways problemas comunes)
GetHuman-texedna:"Change flight" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-texedna del servicio al cliente US Airways
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes US Airways de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-texedna:Held Hostage In Sacramento!
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/28/17?
GetHuman-texedna:My wife and I encountered a recent travel experience on US Airways which was deplorable! We were basically held hostage in Sacramento Airport for ** hours. The delays and changes were not due to weather conditions, but rather gross mismanagement.*The itinerary of the tickets purchased was a nonstop flight from California leaving on a night flight to arrive early the next morning in Charlotte. This return itinerary changed from that * to * different itineraries:**.*Mon., Aug. **, **** SMF to CLT on Flight ***** departing **:**pm. The plane arrived an hour late and reported a problem. While the plane was being examined the pilot timed out. The flight was cancelled. It took an hour to be rebooked for US Airways Flight **** at *:**am Tue., Aug. **. We inquired about lodging and were told it looked bleak. Finally we did receive a hotel voucher and managed to get * hours sleep.**.*Tue., Aug., **th we arrived for this flight departing SMF for CLT at *:**am with a stop in Phoenix. The agent suggested a direct flight departing **:**am supposedly created for the aforementioned cancelled flight.**.*We boarded the **:**am direct flight from SMF to CLT. It taxied out to the runway only to be called back to the terminal because of a detected brake failure. Needless to say, after waiting on this plane about an hour, this flight was also cancelled. We were instructed to deboard the plane and return to the terminal to be rebooked once again on a *th flight.**.*Tue., Aug. **th *:**pm departure on Delta Flight ***** from SMF, connecting on US Airways Flight **** in Seattle to depart **:**pm with final arrival to CLT Wed., Aug.. **th *:**am. *The final flight on Delta was successful! But the entire flying experience with US Airways was extremely frustrating and tedious. We were deprived of sleep, incurred extra expenses of purchasing meals at the airport, and lost a full day of employment. *The first flight would have worked out fine with minimal improvement in communication on the management level.*Our expectation is that we will be compensated fairly to demonstrate your appreciation of our business.
GetHuman:Cuantifiquemos su experiencia contactando a US Airways. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema US Airways?
GetHuman-texedna:Les daría un one de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-texedna:Les daría un four de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de US Airways para abordar su problema de manera rápida y efectiva?
GetHuman-texedna:Para eso diría three de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros US Airways clientes?
GetHuman-texedna:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para US Airways para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-texedna tomadas de su US Airways problema de servicio al cliente que ocurrió en noviembre 28º, 2017.