Sears: My oven broke back on *****. Called on ***** pa...
Una Sears reseña del cliente por el usuario de GetHuman GetHuman-amaking de diciembre 1º, 2017
Antecedentes del caso de GetHuman-amaking
GetHuman:GetHuman-amaking: ¿puede decirles a nuestros otros Sears clientes cuándo tuvo lugar su caso?
GetHuman-amaking:Yes. Era afternoon, el noviembre 26º.
GetHuman:¿Te comunicaste con Sears y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Sears describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-amaking una lista de Sears problemas comunes)
GetHuman-amaking:"Refund a Charge" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-amaking del servicio al cliente Sears
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Sears de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-amaking:My oven broke back on *****. Called on ***** parts were ordered and appointment made for *****. g...
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/26/17?
GetHuman-amaking:My range broke back on ***** when the power went out and blew the control panel. Called on ***** parts were ordered and appointment made for *****. We got a call ***** stating that the part was back ordered and to call to reschedule when we get it. ***** we got another call to reschedule even though the part hadn't came in. They apparently reordered the part and scheduled for **** without confirming that appointment would work for us. **** I called because we still hadn't gotten the part. They said it was still back ordered and that they were going to cancel the appointment and send a message to find out when to expect it and that I should get a call the same day with that information (which I never got). My husband also got a call stating that they were going to cancel the appointment. ***** the repair person still comes to our house and confirms the part is broken. He tried to find the part elsewhere and stated that the soonest he could find it was in March. I called the complaints office and was told that there was nothing they could do to get my range replaced because the part was ordered on ***** and it has to be ** days after the part was ordered before they can replace the appliance. I even tried to talk to a manager and was told that there was nothing they could do for me. I can't wait another month to get a working range.
GetHuman:Cuantifiquemos su experiencia contactando a Sears. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Sears?
GetHuman-amaking:Les daría un one de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-amaking:Les daría un two de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Sears para abordar su problema de manera rápida y efectiva?
GetHuman-amaking:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Sears clientes?
GetHuman-amaking:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Sears para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-amaking tomadas de su Sears problema de servicio al cliente que ocurrió en noviembre 26º, 2017.