PayPal: Didn't even talk to a human. I was told my call...

Una PayPal reseña del cliente por el usuario de GetHuman ~Xanthe de noviembre 24º, 2017

Background on ~Xanthe's case

GetHuman: ~Xanthe - can you tell our other PayPal customers when your case took place?
~Xanthe: Yes. It was afternoon, on noviembre 19º.
GetHuman: Did you reach out to PayPal, and if so, how?
~Xanthe: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Xanthe a list of common PayPal problems)
~Xanthe: "Refund" was why I was trying to call.

~Xanthe's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Xanthe: Didn't even talk to a human. I was told my call was being routed to collections, but I don't know why. Never talked to anyone and just joined * months ago
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Xanthe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Xanthe: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Xanthe: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Xanthe: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para PayPal para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Xanthe taken from his PayPal customer service problem that occurred on noviembre 19º, 2017.


3.14 of 5 stars | 595 reviews

~Xanthe's PayPal Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PayPal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PayPal in any way.

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