Panera bread overcharged me twice to the tune o...
Una Panera Bread reseña del cliente por el usuario de GetHuman GetHuman-fergust de diciembre 3º, 2017
Antecedentes del caso de GetHuman-fergust
GetHuman:GetHuman-fergust: ¿puede decirles a nuestros otros Panera Bread clientes cuándo tuvo lugar su caso?
GetHuman-fergust:Yes I can. Era late at night, el noviembre 24º.
GetHuman:¿Te comunicaste con Panera Bread y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Panera Bread describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-fergust una lista de Panera Bread problemas comunes)
GetHuman-fergust:"Overcharge/Strange charge" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-fergust del servicio al cliente Panera Bread
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Panera Bread de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 11/24/17?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Cuantifiquemos su experiencia contactando a Panera Bread. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Panera Bread?
GetHuman-fergust:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-fergust:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Panera Bread para abordar su problema de manera rápida y efectiva?
GetHuman-fergust:Para eso diría two de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Panera Bread clientes?
GetHuman-fergust:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Panera Bread para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-fergust tomadas de su Panera Bread problema de servicio al cliente que ocurrió en noviembre 24º, 2017.