Mitsubishi Motors: Poor treatment at a Mitsubishi dealership
Una Mitsubishi Motors reseña del cliente por el usuario de GetHuman GetHuman-beaverke de diciembre 7º, 2017
Antecedentes del caso de GetHuman-beaverke
GetHuman:GetHuman-beaverke: ¿puede decirles a nuestros otros Mitsubishi Motors clientes cuándo tuvo lugar su caso?
GetHuman-beaverke:Sure. Era afternoon, el diciembre 3º.
GetHuman:¿Te comunicaste con Mitsubishi Motors y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Mitsubishi Motors describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-beaverke una lista de Mitsubishi Motors problemas comunes)
GetHuman-beaverke:"Returns" fue la razón por la que estaba intentando to call.
La revisión de GetHuman-beaverke del servicio al cliente Mitsubishi Motors
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Mitsubishi Motors de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-beaverke:Poor treatment at a Mitsubishi dealership
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 12/03/17?
GetHuman-beaverke:I had a terrible transaction with Boardman Mitsubishi owner Jerry Sandford in Boardman, Ohio and it's still unresolved.**I did receive a call from their PR*internet manager Erin Waldron. Ms. Waldron was apologetic and said that she had rectified the situation with the salesman's rude behavior (see below). Ms. Waldron CONCURRED with my assessment that Mr. Sandford's dealership and I had agreed to the $**,*** price I had offered for a used **** Honda Fit. She asked what could be done to address my unhappiness. I told Ms. Waldron that I simply wanted a refund of $*** of the additional $*** I had paid (at my request, the dealership had put two new front tires on the car I bought, since the ones it had were completely bald and unsafe). She took this request to Mr. Sandford, who flatly refused, and who offered instead that I could**a) return the car for a full refund (another **-minute roundtrip drive and taking yet another day off work with a second person, since I would need a ride home) or*b) get a free oil change.**I told Ms. Waldron that this was unsatisfactory and that Mr. Sandford was taking the short-term view, since I was clearly an unsatisfied, vocal and articulate customer. I said I thought he should take the long-term view and honor my original offer because it was the right thing to do. She apologetically said that this was impossible.**I wanted to let you know how poorly this particular Mitsubishi dealership is treating a paying customer. Many thanks for taking the time to read this.**Catherine S. Vodrey******@***.com or ***-***-**** *** * ***Dear Mr. Sandford:**I am e-mailing you regarding the **** used Honda Fit I bought this afternoon at Boardman Mitsubishi. While I am very happy with the car itself, I have to say that I was disturbed with the way the transaction transpired. You can see from the e-mail exchange I had below with both Julie and Krissy why I felt that my $**,*** offer had been accepted. It wasn't til Krissy e-mailed me this morning ** minutes after I had left East Liverpool to drive to your dealership that there was any doubt cast in my mind (and please note that I didn't get her e-mail until I had already made the **-minute drive to the dealership).**I couldn't possibly have been clearer with both Julie and Krissy Patton that I wasn't interested in making a **-minute roundtrip drive to Boardman -- accompanied by my sister, with both of us taking time off work -- unless I felt my $**,*** offer had been settled. *I can provide the remainder of the e-mail . . . but this form won't let me in the space allotted.*
GetHuman:Cuantifiquemos su experiencia contactando a Mitsubishi Motors. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Mitsubishi Motors?
GetHuman-beaverke:Les daría un five de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-beaverke:Les daría un five de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Mitsubishi Motors para abordar su problema de manera rápida y efectiva?
GetHuman-beaverke:Para eso diría five de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Mitsubishi Motors clientes?
GetHuman-beaverke:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Mitsubishi Motors para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-beaverke tomadas de su Mitsubishi Motors problema de servicio al cliente que ocurrió en diciembre 3º, 2017.