Google AdWords: refund
Una Google AdWords reseña del cliente por el usuario de GetHuman GetHuman-nasimma de diciembre 9º, 2017
Antecedentes del caso de GetHuman-nasimma
GetHuman:GetHuman-nasimma: ¿puede decirles a nuestros otros Google AdWords clientes cuándo tuvo lugar su caso?
GetHuman-nasimma:Yes. Era late at night, el diciembre 1º.
GetHuman:¿Te comunicaste con Google AdWords y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente Google AdWords describe mejor la razón por la que quería hablar con ellos?
(Muestra GetHuman-nasimma una lista de Google AdWords problemas comunes)
GetHuman-nasimma:"None of those really matches why I wanted to call Google AdWords that day." fue la razón por la que estaba intentando to call.
La revisión de GetHuman-nasimma del servicio al cliente Google AdWords
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes Google AdWords de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
GetHuman-nasimma:refund
GetHuman:¿Puedes contarnos un poco más al resto de lo que sucedió en 12/01/17?
GetHuman-nasimma:to whom it may concern*I am writing this to introduce the dispute which I was involved in with the other party, Google Adwords, for * months from December **** to May **** with an unsuccessful result.*I created an account on google adwords (https:**adwords.google.com) in December **** and paid $**.** for advertising my website. They provided the service for that whole amount and then I loaded my account by paying $**** for the same service (click-based advertising) then they immediately suspended my account without providing any explanation and clarification of what the reason was. I filled out their online complaint form and they emailed me saying that they would refund me $*,***.** within a week which never happened. Therefore, I opened a dispute on the whole $**** with my credit card company and had them look into the case. I also, in the meanwhile, kept filling out the complaint form on Google Adwords website but every time received the same auto generated template said that somebody would contact me soon. Moreover, I had numerous unsuccessful attempts to reach out to the phone number that I found online to talk to their customer service representatives but there was no actual person there to talk to the callers and every time a recorded voice asked me to fill out the online complaint form. After more than * month and half from the date that I received the email saying they would process my refund of $*,***.** within a week, some so called google adwords supervisor called me with a thick Indian accent at night. He mentioned that they could not process my refund as google adwords had already cancelled my account and the cancellation was because they was not able to verify my billing address which I am ***% sure was correct! He also mentioned that at that point I would have to follow up the case with my credit card company which is Macys credit card!! *During the whole * months that I opened the dispute, Macy did not send me even a single letter to update me of the status of the dispute. They even did not request me for any proof to back up my case. I myself had to ask them four times to send me a letter of proof request so that I could provide the email that Google adwords had sent me regarding my refund. I doubt they have even any idea what the process of a dispute is. They extended my dispute duration which normally is *-* months to * months saying that the other party had not been communicating with them. At the end, they closed the dispute and sent me a paper letter said “Due to amount of time that has elapsed since this charge was first billed, we no longer have source to obtain credit for this charge”. *I want to file a legal lawsuit for both Google adwords-that had charged me for $**** for a service that was never provided and I want my whole $**** back- and Macys- that terribly treated me as a customer at whose service they were. Macys made several false promises by saying that they would cancel this charge and resolve the issue. They wasted my whole * months and put me into stressful situations multiple times- by making me talk to numerous customer service agents, supervisors, managers, making me explain the whole story numerous times, putting me on lengthy holds for more than **-** minutes every time. Every month before my minimum payment was due I had to call them to explain the whole story and make sure whether I was still fine if I did not make the minimum payment. Because they were a mess, they mentioned I would not have to make any payments as long as the whole amount was under dispute but there was a time I received a phone call from a collecting company. They gave me a hard time by what they mentioned. It is worth mentioning that Macys agents tricked me to open this credit card by saying that they were American express while they were not, but I realized it too late after I had applied for it. Their rank is * star out of *. I just want to know what my chances of winning are.**Regards,*Nasim
GetHuman:Cuantifiquemos su experiencia contactando a Google AdWords. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema Google AdWords?
GetHuman-nasimma:Les daría un three de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
GetHuman-nasimma:Les daría un two de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de Google AdWords para abordar su problema de manera rápida y efectiva?
GetHuman-nasimma:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros Google AdWords clientes?
GetHuman-nasimma:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Google AdWords para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de GetHuman-nasimma tomadas de su Google AdWords problema de servicio al cliente que ocurrió en diciembre 1º, 2017.