I bought a playstation at gamestop as a Christm...

Una GameStop reseña del cliente por el usuario de GetHuman GetHuman-138595 de noviembre 25º, 2017

Background on GetHuman-138595's case

GetHuman: GetHuman-138595 - can you tell our other GameStop customers when your case took place?
GetHuman-138595: Yes I can. It was evening, on noviembre 19º.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman-138595: I used the 800-883-8895 number I found for on the GetHuman GameStop customer phone number page I was on: GameStop Customer Service Phone Number
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-138595 a list of common GameStop problems)
GetHuman-138595: "Lost Gift Card" was why I was trying to call.

GetHuman-138595's review of GameStop customer service

GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-138595: I bought a playstation at gamestop as a Christmas present for my son. The salesman assured me there would not be a problem if the system didn't work. When the system didn't work, a different salesman said there was nothing he could do, since it was a specialty order and over ** days sine I purchased it. When I told him what the other salesman said, he repeated that there was nothing he could do, and I had to contact Sony for a work order *, then call him back for further instructions. On Jan. **, I was able to talk to a Sony rep., who said she would send a box to return the system to Sony, but did not give me a work order *. Today is Jan. **. The system was sent back this morning. The second rep. I talked to said I could not get a refund, only a repair.*The only reason I gave a rating of "*" is that there wasn't a lower selection.
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
GetHuman-138595: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-138595: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
GetHuman-138595: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
GetHuman-138595: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para GameStop para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-138595 taken from his GameStop customer service problem that occurred on noviembre 19º, 2017.


1.08 of 5 stars | 80 reviews

GetHuman-138595's GameStop Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like GameStop, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with GameStop in any way.

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