American Express: In under * minutes I reported my card lost, was...
Una American Express reseña del cliente por el usuario de GetHuman ~Happy AE User de noviembre 27º, 2017
Background on ~Happy AE User's case
GetHuman: ~Happy AE User - can you tell our other American Express customers when your case took place?
~Happy AE User: Yes I can. It was morning, on noviembre 24º.
GetHuman: Did you reach out to American Express, and if so, how?
GetHuman: And which of these common American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy AE User a list of common American Express problems)
~Happy AE User: "Account access" was why I was trying to call.
~Happy AE User's review of American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy AE User: In under * minutes I reported my card lost, was told that one would be canceled and a new one issued which I would receive in * days. Awesome!!
GetHuman: Let's quantify your experience contacting American Express. On a scale of 1 to 5, how easy is it go get help on a American Express problem?
~Happy AE User: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy AE User: I'd give them a three out of five on communication.
GetHuman: And what about American Express's ability to quickly and effectively address your problem?
~Happy AE User: For that I would say two out of five.
GetHuman: And finally- any advice for other American Express customers?
~Happy AE User: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Express para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy AE User taken from his American Express customer service problem that occurred on noviembre 24º, 2017.