American Airlines: My family and I were returning from a vacation...
Una American Airlines reseña del cliente por el usuario de GetHuman gethuman-laureno de noviembre 28º, 2017
Antecedentes del caso de gethuman-laureno
GetHuman:gethuman-laureno: ¿puede decirles a nuestros otros American Airlines clientes cuándo tuvo lugar su caso?
gethuman-laureno:Yeah. Era evening, el noviembre 19º.
GetHuman:¿Te comunicaste con American Airlines y, de ser así, cómo?
GetHuman:¿Y cuál de estos problemas comunes del cliente American Airlines describe mejor la razón por la que quería hablar con ellos?
(Muestra gethuman-laureno una lista de American Airlines problemas comunes)
gethuman-laureno:"Update Reservation" fue la razón por la que estaba intentando to call.
La revisión de gethuman-laureno del servicio al cliente American Airlines
GetHuman:Entonces, ¿cómo resumiría su experiencia para la comunidad de clientes American Airlines de GetHuman? Censuraremos cualquier ID, número o código y cualquier palabra inapropiada aquí por respeto a los millones de otros clientes que usan este recurso.
gethuman-laureno:My family and I were returning from a vacation in Mexico and had to go through customs in Miami with a *-*** hr layover. Apparently several flight that had been delayed due to mechanical issues came in at the same time our flight did, causing the customs area to be over run with people. This also caused a delay in the luggage coming off the plane.**When we finally got our luggage and proceeded to recheck our bags for our connecting domestic flight to Boston, an American airline attendants pulled a us out of line and told us to go to the terminal for our connecting flight, but I hadn't rechecked the luggage and the attended said just follow me. Got to the terminal with ** at *:** a *** hr before departure and they refused to let us check our bags I explained to the attendant that our flight hadn't even boarded yet, so why couldn't we check our bags and get on the flight. They said no, we had to get in line and rebook our flight. We were in the line at *:** pm and our flight wasn't scheduled to take off till *:** pm. American left my family of * (me, my husband and our * kids) stranded in the airport for over ** hours. No compensation, nothing. What was supposed to take less than * hours of travel took ** hours with * kids ranging from * years old to **! We were not the only ones, there were hundreds of people stranded in the American terminal in Miami on Friday July **th. They had to set up cots to accommodate people because all the hotel's were full. We were put on stand by *x starting at *am, after checking in at * am on the **th and finally got out of Miami at **:** pm. We flew into Philadelphia where we were told we would be put on a connecting flight to Boston. When we arrived in Philadelphia we were told they only had * seats on the next flight! Luckily * people didn't show so we got on that flight and into Boston around * p m. Only to had to hunt down the luggage that had originally kept us from getting on our original flight. I've attached a picture of the line at the airport at *:** pm on ** July. In addition this flight left early, at *:**. There were so many people trying to get out on standby flights I believe American bumped my family and gave away our seats. I've sent * email complaints to the airlines, the first of which was replied to in ** hrs and the *nd in a week. Both emails they sent back to me seem to be identical in content. Tried to contact a person because they keep saying that I missed my connection, but I didn't they wouldn't let us board.
GetHuman:Cuantifiquemos su experiencia contactando a American Airlines. En una escala del 1 al 5, ¿qué tan fácil es obtener ayuda para un problema American Airlines?
gethuman-laureno:Les daría un four de cinco para facilitar la búsqueda de ayuda.
GetHuman:¿Qué pasa con la calidad de la comunicación? ¿Cómo calificaría eso en una escala de 1 a 5?
gethuman-laureno:Les daría un one de cinco en comunicación.
GetHuman:¿Y qué hay de la capacidad de American Airlines para abordar su problema de manera rápida y efectiva?
gethuman-laureno:Para eso diría one de cinco.
GetHuman:Y finalmente, ¿algún consejo para otros American Airlines clientes?
gethuman-laureno:Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para American Airlines para saber quién es usted.
GetHuman:Bueno, ahí lo tienes. Algunos comentarios útiles y palabras de gethuman-laureno tomadas de su American Airlines problema de servicio al cliente que ocurrió en noviembre 19º, 2017.