Kayak: Booked two flights needed to cancel the flights...

Una Kayak reseña del cliente por el usuario de GetHuman ~Ed de noviembre 25º, 2017

Background on ~Ed's case

GetHuman: ~Ed - can you tell our other Kayak customers when your case took place?
~Ed: Yeah. It was evening, on noviembre 21º.
GetHuman: Did you reach out to Kayak, and if so, how?
~Ed: I used the 978-451-0771 number I found for on the GetHuman Kayak customer phone number page I was on: Kayak Customer Service Phone Number
GetHuman: And which of these common Kayak customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed a list of common Kayak problems)
~Ed: "Change Booking" was why I was trying to call.

~Ed's review of Kayak customer service

GetHuman: So how would you sum up your experience for GetHuman's Kayak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed: Booked two flights needed to cancel the flights. They said it was non-refundable. I asked customer service rep to help me find the statement that talks about non-refundable tickets, but the rep was not able to direct me to the statement. This was not resolved at all.
GetHuman: Let's quantify your experience contacting Kayak. On a scale of 1 to 5, how easy is it go get help on a Kayak problem?
~Ed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed: I'd give them a three out of five on communication.
GetHuman: And what about Kayak's ability to quickly and effectively address your problem?
~Ed: For that I would say four out of five.
GetHuman: And finally- any advice for other Kayak customers?
~Ed: Llámalos temprano en el día o tarde. No olvide ninguna información personal o de cuenta que pueda necesitar para Kayak para saber quién es usted.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed taken from his Kayak customer service problem that occurred on noviembre 21º, 2017.

Kayak

1.70 of 5 stars | 61 reviews

~Ed's Kayak Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kayak, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kayak in any way.

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